Customer Fleet Advisor - Power & Energy
On-site · Calgary, Alberta, Canada or Edmonton, Alberta, Canada
Job Summary
Manage customer interactions by responding to service inquiries and telephone calls, inform customers of services and estimated time of completion within signed maintenance contracts; update monitoring spreadsheets, VisionLink and other contract administration tasks; support other team members with training and overflow work. Requires strong communication and interpersonal skills, organizational and prioritization abilities, safety culture commitment, decisive judgment under risk/ambiguity, adaptability to change, solid customer relationship management and negotiation capabilities. Knowledge of quoting repair options, repair structure, SWIP management, financial impacts, and CAT warranty processes; proficient in MS Office (Access, Excel, Word), INFOR, SIS, and related systems; experience with Power Systems (CAT and Non CAT) is an asset. Education/experience: 3-5 years in customer service with Caterpillar dealership exposure; ability to navigate contract management and service billing processes.
Required Qualifications
- 3-5 years experience in customer service
- Caterpillar dealership experience and/or experience in equipment, service, parts and/or warranty
- Infor M3 extensive working knowledge
- Understanding of financial impacts of contract management
- Knowledge of MS Office (Access, Excel, Word)
- Proficient in INFOR and internal systems (asset)
- Experience with Power Systems (CAT and Non CAT) is considered an asset
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