CUSTOMER FACING ANALYST II
On-siteSão Paulo, São Paulo, Brazil
São Paulo, São Paulo, BrazilOn-siteFull TimeSenior LevelRETAILEnterprise
Full TimeSenior LevelEnterpriseRETAIL
Job Summary
Manage customer satisfaction by elevating service levels through KPIs and the Advantage Survey, conducting daily, weekly, and monthly meetings with clients and sales teams to track data. Analyze current processes to propose improvements and execute frequent on-site visits to introduce the Kraft Heinz Company. Collaborate proactively with sales and logistics groups to drive operational excellence. Requires a degree in Administration, Engineering, or Supply Chain with three years of logistics experience and familiarity with SAP. Based in São Paulo, Eldorado.
Required Qualifications
- Graduação completa em Administração, Engenharias, TI, Gestão de Operações, Cadeia de Suprimentos ou Logística ou áreas correlatas
- 3 ano(s) em Cadeia de Suprimentos
Desired Qualifications
- Experiência com SAP ou outros sistemas (desejável)
- Registros demonstráveis na otimização de processos de Logística e/ou Atendimento ao Cliente
- Experiência com pesquisas de satisfação (como Advantage Survey) será um diferencial
- será diferencial atuação em Atendimento ao Cliente
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