Customer Experiencie Consultant

Handle inbound and outbound calls averaging 60 daily to provide world-class customer service and resolve last-mile delivery issues. Coordinate communication between customers, delivery teams, stores, and warehouses to ensure seamless operations and positive experiences. Apply effective communication, empathy, and problem-solving skills while managing time and multitasking across stakeholder groups. Requires high school diploma, two years of contact center or logistics experience, and B1-B2 English proficiency. This role supports Maersk's mission to simplify global supply chains within the Americas Hub in Mexico City.