Customer Experience - Tents
On-siteOosterhout, North Brabant, The Netherlands
Job Summary
Manage customer orders from entry through to invoicing, ensuring accuracy and on-time delivery while maintaining customer accounts, pricing structures, and product data within internal systems and B2B platforms. Coordinate with logistics and distribution teams to track shipments and resolve delivery issues, and assist sales managers with customer enquiries, quotations, and day-to-day sales activities. Build strong relationships with customer accounts, provide accurate product information and after-sales assistance, and manage customer claims and complaints to ensure prompt resolution. Support the planning and execution of promotional campaigns, marketing initiatives, and trade events while helping develop ERP, digital sales platforms, and B2B portals to enhance operational efficiency. Based in Oosterhout, this role requires fluency in English, German, and Dutch, with French an advantage.
Required Qualifications
- English and Germany
- native Dutch
- French
- Strong communication and relationship-building skills
- High attention to detail and accuracy in managing orders and data
- Ability to manage multiple priorities in a fast-paced environment
- Proactive, solution-oriented approach to customer service
- Strong organisational and problem-solving abilities
- Digital proficiency with CRM, ERP, and online sales platforms
- Collaborative, team-oriented mindset
- Experience in internal sales, sales support, order management, or customer service roles
- Familiarity with CRM systems, ERP platforms and B2B sales tools
- Understanding of order-to-invoice processes, pricing management and customer account administration
Desired Qualifications
- Experience supporting sales teams or marketing activities
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