Customer Experience Technician
$44,720–$54,080 year
On-siteNorth Salt Lake, Utah, United States
North Salt Lake, Utah, United StatesOn-siteFull Time$44,720–$54,080 yearSenior LevelHigh School Or Equivalent
Full TimeSenior LevelHigh School Or Equivalent
Job Summary
Answer patient and provider phone calls, interpret faxes, e-scripts, and verbal prescription orders, and input all information into dispensing software. Charge credit cards for orders and process refill requests while calling patients about new prescriptions and providers for refill approvals. Demonstrate working knowledge of pharmacy rules and regulations, maintain compliance with patient confidentiality requirements, and follow all company policies. Prior experience in a retail pharmacy is preferred.
Required Qualifications
- High School Diploma or equivalent
- Current tech certification or registration as required by the state of employment
- Must exhibit excellent customer service skills and empathy
- Excellent communication skills, listening skills and attention to detail
- Ability to identify problems and recommend solutions
- Experience with Microsoft Office products, data entry, email, internet
- Good math skills are essential
- Prior experience working in a retail pharmacy preferred
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