Customer Experience Team Member
On-site · Leeds, England, United Kingdom
Job Summary
As a Customer Experience Team Member at Colliers, you will deliver memorable experiences to clients, occupiers, and visitors at the Aire Park. You'll ensure high standards of customer service, support front-of-house operations, and collaborate with local businesses and community groups. Responsibilities include managing visitor processes, addressing client complaints, and training temporary staff. Key skills include strong communication, organizational abilities, and a proactive service approach. A background in hospitality is essential.
Required Qualifications
- Experience in the hospitality sector (hotels, restaurant, aviation, concierge retail)
- Good literacy and numeracy skills
Desired Qualifications
- Intermediate knowledge of MS Outlook, Word, Excel and PowerPoint
- Commercial awareness and understanding of customer experience trends
- Excellent oral and written communication skills
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