Customer Experience Team Lead
$90,000–$100,000 year
Hybrid · Phoenix, Arizona, United States
Phoenix, Arizona, United StatesHybridFull Time$90,000–$100,000 yearMid LevelNot SpecifiedStartup
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Startup
Job Summary
As a Customer Experience Team Lead at Whatnot, you will oversee a team responsible for enhancing user experience through performance improvements and operational excellence. Your role includes managing agent performance, driving productivity metrics, and addressing customer issues through data analysis and cross-team collaboration.
Required Qualifications
- 5+ years of support operations experience managing support KPIs
- Strong leadership and motivational skills
- Experience distilling data sets into actionable insights
- Familiarity with Zendesk and data platforms like Sigma
- Ability to make tough decisions balancing quality and quantity
Desired Qualifications
- Experience with multichannel support operations (chat, email, sms, phone)
- Experience with startups, marketplaces, or e-commerce
Additional Requirements
- Team members in this role must live within commuting distance of the Phoenix, AZ hub
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