Customer Experience Support
On-siteToowoomba, Queensland, Australia
Job Summary
Conduct initial phone inquiries for prospective residents, families, and referrers, guiding them confidently through the admission process. Facilitate Resident Care Agreements and supporting documentation with precision while delivering a welcoming induction experience for new residents during their critical first 28 days. Build relationships with referral networks to champion the organization's reputation across Toowoomba and contribute fresh ideas to continuously improve community engagement. Requires proven experience in high-volume client acquisition, outstanding communication skills, and a current National Police Check. Join a well-established, values-driven aged care provider dedicated to belonging and connection.
Required Qualifications
- Proven experience in high-volume client acquisition, relationship-building or sales
- A genuine understanding of and empathy for the needs of older Australians
- Outstanding communication and active listening skills, with the ability to navigate emotional conversations with warmth and professionalism
- Sharp planning, problem-solving and time management skills
- The drive to set goals and the follow-through to smash them
- A current National Police Check (or willingness to obtain one)
- All applicants must provide a valid national police check
- All applicants must undergo a pre-employment medical assessment
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