Customer Experience Supervisor
$70,400–$80,000 year
Hybrid · Placerville, California, United States
Job Summary
Customer Experience Supervisor leads and supervises a team of CX Advocates to deliver high-quality customer care across the customer journey. Responsibilities include coaching and developing staff, monitoring service levels and quality metrics, handling escalated inquiries, delivering training and onboarding, tracking KPIs and data, participating in recruitment, and contributing to special projects. Strong leadership, analytical abilities, coaching, and effective written and verbal communication are required.
Required Qualifications
- Bachelor's degree preferred or equivalent call center operations experience
- Three to five years Contact Center experience with demonstrated capability in leadership roles
- Experience in analysis of performance/operational data
- Excellent verbal and written communication skills
- Ability to lead and supervise teams to meet performance objectives/standards
- Demonstrated integrity and ethics in a fast-paced environment
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