Customer Experience Supervisor
$54,080–$58,240 year
On-siteBeverly Hills, California, United States
Job Summary
Lead the sales team on the Rodeo Drive floor by providing real-time coaching, modeling service behaviors, and guiding daily work activities to ensure consistent execution of brand standards. Actively engage customers, resolve concerns, and support the seamless delivery of in-store events, activations, and customer engagement initiatives. Assist with visual merchandising, inventory activities, and maintaining a clean, organized store environment while reinforcing operational priorities and business metrics. Maintain a strong leadership presence to foster a high-performing, collaborative team culture.
Required Qualifications
- 2-3 years management experience in retail customer centric environment
- 1 year+ experience with retail/apparel operations
- 1 year+ resolving customer service-related issues
- Ability to perform business math and accounting
- Comprehensive computer skills
- Ability to multitask and manage multiple projects at once
- Thorough communication and delegation of task and responsibilities
- Efficient time management skills
- Standing/Walking for prolonged periods of time
- Lifting or moving up to 25 pounds
- Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations
- Organized and detail orientated
- Effective communicator
- Calm composure in high-pressure situations
- Friendly and welcoming
- Adaptive and proactive
- Full on-site employment
Desired Qualifications
- 1 year+ experience with retail/apparel operations, preferred but not required
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