Customer Experience & Store Specialist
On-siteWinter Park, Florida, United States
Job Summary
Ensure Rifle Paper Co. customer service standards are upheld consistently at all times while answering product questions and assisting buying decisions. Prioritize day-to-day workflows for store and customer experience teams by assigning tasks, tracking metrics, and reporting to ensure timely, high-quality resolutions. Creatively drive sales through outstanding service, maintain merchandising standards, and manage storefront and web inventory by partnering with Fulfillment and Quality Control. Communicate with internal and external teams to leverage feedback for cross-functional improvements, utilizing Zendesk, SAP, Square, and Shopify. Contribute to weekly meetings discussing sales, customer experiences, and product issues to establish new processes.
Required Qualifications
- At least 2 years of experience in a customer experience-related position
- Excitement about working for a brand that creates well-made, inspiring products that make everyday life more beautiful
Desired Qualifications
- Experience with Zendesk and SAP Business One is a plus
- Experience working in a fast-paced, and high-growth environment
- A love of and experience working for lifestyle, fashion, or consumer brands
- A knack for collaboration and creating strong relationships with both internal and external partners
- The ability to think creatively and be a thoughtful problem-solver
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.