Customer Experience Sr. Specialist - Impulse | Band_Senior Specialist
HybridAthens, Attica, Greece
Job Summary
Design, manage, and continuously enhance the Impulse customer experience by identifying needs and creating engaging journeys that increase satisfaction and commercial performance. Support the execution of the customer experience strategy, suggest annual plans for new initiatives and features based on quantitative and qualitative analysis, and propose performance targets to ensure their achievement. Define and monitor customer satisfaction standards and KPIs, analyze market trends and competitor activities to identify opportunities, and develop performance reports to recommend corrective actions. Collaborate with the Marketing team on campaigns and Go-to-Market plans, provide input for product content and mechanics, and participate in User Acceptance Testing. Conduct market visits to assess commercial initiatives and support regulatory submissions to the HGC for new features.
Required Qualifications
- BSc in Marketing, Economics, Business Administration or relevant field
- 7+ years of hands-on experience in a similar product marketing role within Gaming, FMCG, Telecoms, Banking
- Business acumen with customer centric mentality and creativity
- Solid understanding of marketing and product promotion techniques
- Very good communication and presentation skills
- Strong analytical and problem-solving skills
- Strong sales analysis skills (reporting, deep dives, correlations, etc.)
- Results an achievement-oriented mindset
- Teamwork attitude with excellent interpersonal skills
- Adaptability and flexibility to dynamically changing requirements and demands
- Proficient MS Office user (Outlook, Excel, PowerPoint, Word)
- Excellent verbal and written communication, as well as presentation skills, both in English and Greek language
Desired Qualifications
- MSc in relevant topic
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