Customer Experience Specialist with Spanish
HybridDąbrowa Górnicza, Silesia, Poland
Job Summary
Prepare and process customer offers using dedicated tools, managing orders in ERP/SAP systems including entry, verification, and release. Coordinate fulfillment with Production Planning, Supply Chain, Logistics, and Quality stakeholders while monitoring progress and communicating updates to clients. Handle inquiries regarding order status and documentation, support claim management from registration to commercial closure, and maintain accurate customer data. Collaborate with Account Managers to enhance satisfaction and identify opportunities for process improvements and digitalization. Fluent in Spanish and English with experience in order management or supply chain. Hybrid working model with international team collaboration.
Required Qualifications
- Fluent Spanish and English (written and spoken)
- Previous experience in Customer Service, Order Management, Logistics, Supply Chain, or a related field
- Strong customer-oriented mindset
- Excellent communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail
- Problem-solving abilities
- Ability to work independently
- Ability to work collaboratively within an international team
- Continuous improvement mindset
- Willingness to learn new skills
Desired Qualifications
- Experience with SAP, CRM systems, or order management tools
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