Customer Experience Specialist
$41,600–$46,800 year
Remote · North Carolina, United States
North Carolina, United StatesRemoteFull Time$41,600–$46,800 yearMid LevelHigh School Or EquivalentLarge
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Large
Job Summary
Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
Required Qualifications
- High school diploma or equivalent
- Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training
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