Customer Experience Specialist
HybridMelbourne, Victoria, Australia
Job Summary
Be the first point of contact for customers, resolving queries on the spot and completing simple admin tasks quickly. Handle escalations and complaints by following privacy and compliance rules while spotting patterns to help fix common issues. Share knowledge with the team and collaborate with other departments when extra support is needed. You will receive comprehensive training in life insurance, products, and systems over approximately 10 weeks. Work a rotating roster between 8am–7pm, Monday to Friday (NSW hours) in a hybrid environment. Join a supportive team at TAL, a leading life insurer protecting Australians for over 150 years.
Required Qualifications
- Clear verbal and written communication skills
- Able to multitask and manage your time well
- Willing to work full-time on a rotating roster between 8am–7pm, Monday to Friday (NSW hours)
- Experience in a contact centre or customer service role (preferred, but not essential)
Desired Qualifications
- A genuine passion for helping customers and a friendly, professional phone manner
- Great team player with a positive attitude
- Experience in a contact centre or customer service role
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