CUSTOMER EXPERIENCE SPECIALIST
On-siteCarnaxide, Lisbon, Portugal
Job Summary
Coordinate NPS and Customer Satisfaction initiatives for the Wells brand by critically analyzing response data to identify patterns, trends, and deviations. Engage with business teams to gather qualitative insights that explain quantitative results and develop action plans to improve the Customer Experience. Identify improvement opportunities throughout the customer journey and facilitate workshops for customer-focused reflection. Participate in Customer Transformation projects and design personalized communication journeys using marketing automation tools. Work closely with Customer Service, CRM, and Data Analytics teams to execute these strategies. Requires a degree in Management or Marketing with 4–5 years of experience in Customer Experience or CRM. Based in Carnaxide, this role offers a competitive salary, meal allowance, flexible work model, and health insurance.
Required Qualifications
- Degree in Management, Marketing, or a related field
- 4–5 years of experience in Customer Experience, Market Research, Marketing, CRM, or Consulting
- Proficiency in Excel and other IT tools from a user perspective
Desired Qualifications
- Experience with Qualtrics and Salesforce Marketing Cloud is considered a plus
- knowledge of Salesforce Marketing Cloud
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