Customer Experience Specialist
$18,000–$20,000 year
On-siteWest Palm Beach, Florida, United States
West Palm Beach, Florida, United StatesOn-sitePart Time$18,000–$20,000 yearSmall
Part TimeSmall
Job Summary
Create a warm, welcoming experience for every family while managing daily front desk operations. Respond promptly to phone calls, texts, emails, and inquiries within 24 hours, assisting with class registration, scheduling, and enrollment. Monitor attendance, ensure accurate scheduling changes and records, and follow up on outstanding accounts. Maintain an organized, efficient office as the primary point of contact for local families. Join a supportive team dedicated to helping children develop water safety skills and confidence.
Required Qualifications
- 1–3 years of administrative, office coordination, front desk, or customer experience
- Outstanding communication skills by phone, text, email, and in person
- Strong organizational, time management, and multitasking abilities
- Excellent attention to detail and accuracy
- Positive, energetic, and professional attitude
- Self-motivated with the ability to work independently and solve problems proactively
- Comfortable learning new software and using multiple computer systems
Desired Qualifications
- Experience with scheduling, enrollment, customer service, or office administration
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