Customer Experience Specialist
On-site · West Chester, Ohio, United States
Job Summary
Customer Experience Specialist 1 delivering external technical support in an omnichannel contact center. Responsibilities include level 1 account and technical support via phone, email, chat, and text; responding professionally within required service levels; logging and coding customer interactions and escalations in the case management system; following standard operating procedures for security, repairs, and replacements; escalating unresolved issues through appropriate channels; collaborating with coworkers to update support documentation and participate in project teams; completing required company training certifications; maintaining knowledge on company products and industry trends; and performing other duties to support organizational goals. Preferred bilingual fluency (French, Spanish, Chinese) with strong communication skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Required Qualifications
- High School Diploma or Equivalent – Required
- 1+ year customer service experience – Required
- Associate's Degree in technology – Preferred
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.