Customer Experience Specialist - Ridgeland, MS
On-siteRidgeland, Mississippi, United States
Job Summary
Protect customer and account information by following privacy policies and bank procedures. Provide information and assistance on all BankPlus products and services, including fee schedules, CallPlus, e-BankPlus, and CheckCards. Sell and cross-sell BankPlus products to new and existing customers while closing lost or stolen CheckCards and handling telephone transfers. Correspond with customers via email, web chats, and myTTY service for hearing impaired customers. Attend team meetings, participate in the High-Performance Rewards Connections Program, and make referrals to Mortgage Center and Wealth Management. Maintain thorough knowledge of Bank products, policies, and regulatory issues including the Bank Secrecy Act and Fair Lending Act.
Required Qualifications
- 1 year of similar or related experience in Customer Service, Public Relations or Communications
- General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
- Excellent verbal and written communication skills
- Extensive reading, comprehension, and problem-solving skills
- Schedule flexibility to cover all shifts required
- Ability to make difficult decisions and handle multiple tasks with daily deadlines
- Maintain a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc.
- Complete required compliance training
- adhere to the Bank's standard of conduct
- We maintain a drug-free workplace and perform pre-employment substance abuse testing
Desired Qualifications
- College education preferred
- Banking experience preferred
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