Customer Experience Specialist (Retail Associate)
On-siteBattle Creek, Michigan, United States or Mi, Chimbu Province, Independent State of Papua New Guinea
Job Summary
Greet every customer with authentic enthusiasm and make their day better through personal connection. Understand each guest's needs to match them with the perfect swim, SCUBA, or travel solution while keeping the facility spotless and visually stunning. Handle challenges with grace to turn potential issues into positive experiences, engaging customers via phone, email, or in person to deliver top-tier service. This role requires a magnetic, friendly personality and a problem-solving attitude, with First Aid, AED, CPR, and O2 certifications as a plus. Join a supportive, fun-loving team focused on creativity and growth within a dynamic aquatic adventure environment.
Required Qualifications
- Training in the Diventures Way
- Knowledge of swim services
- Knowledge of SCUBA services
- Knowledge of travel services
- Passion to learn swim, SCUBA, or travel services
Desired Qualifications
- First Aid certification
- AED certification
- CPR certification
- O2 certification
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