Customer Experience Specialist - PT
$35,360–$35,360 year
On-siteDetroit, Michigan, United States
Job Summary
Deliver a premium, personalized customer experience for Avis First clients by coordinating seamless vehicle deliveries and collections from doorstep to airport. Act as the front-line specialist by greeting customers warmly, opening doors, assisting with luggage, and providing vehicle overviews while communicating proactively via phone, text, email, and app to confirm logistics and special requests. Collaborate with team members to ensure smooth operations and maintain clear, professional interactions that turn every rental into an extraordinary experience. Requires a valid driver's license, strong communication skills, and the ability to work outdoors in all weather conditions.
Required Qualifications
- Minimum 1 year experience in a customer service role, preferably hospitality or car rental
- Professional, friendly demeanor with a focus on customer satisfaction
- Strong verbal and written communication skills
- Technologically proficient and comfortable using various mobile devices
- Valid Driver's License
- Must be 18 years of age and legally authorized to work in the United States
- Ability to work in a fast-paced environment with strong multitasking and organizational skills
- Flexibility to work various hours not limited to evenings, weekends and holidays
- Willingness to work outdoors in all weather conditions
- On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
- Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type
Desired Qualifications
- Experience as a valet driver
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