Customer Experience Specialist (m/w/d) - Deutschkenntnisse

Deliver high-quality customer support for beauty partners via live chat, phone, and email, resolving inquiries within strict SLAs while managing social media requests. Continuously expand product expertise to guide partners on optimizing their profiles and utilizing the booking platform effectively. Serve as the primary contact for the Account Management team, ensuring seamless partner experiences across all communication channels. Maintain fluency in German (C1) and English to handle diverse inquiries professionally. Join a team of 700 employees revolutionizing the beauty industry through digital transformation, working in a hybrid model with flexible hours and access to modern tech equipment.