Customer Experience Specialist
On-siteRobina, Queensland, Australia
Job Summary
Build strong client relationships through proactive communication and ongoing support while partnering to optimise digital marketing products and campaign performance. Investigate and resolve client questions and technical issues using available systems, providing clear, timely, and solution-focused assistance. Collaborate with internal teams to deliver positive customer outcomes, handle objections with professionalism, and identify opportunities to improve the customer experience and strengthen retention. This role suits someone who enjoys taking ownership and delivering consistently high-quality experiences within a collaborative, high-performing team at Localsearch, an Australian digital marketing leader.
Required Qualifications
- Strong communication and relationship-building skills
- A customer-first mindset with the ability to navigate objections confidently
- High attention to detail and strong organisational skills
- Initiative, adaptability, and a solutions-focused approach
- The ability to work collaboratively in a fast-paced environment
Desired Qualifications
- Exposure to SEO, SEM, social media, or digital marketing products
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