Customer Experience Specialist (Leasing/Customer Service)

Greet customers, prospects, and vendors at the office entrance and provide prompt responses to inquiries via phone, email, and text. Answer all property calls, take detailed notes, and ensure apartments are ready for daily showings and move-ins. Walk buildings and amenities to verify quality meets Cottonwood Standards, including tour paths and welcome experiences. Organize package rooms daily, maintain vendor relationships, and assist in planning community events and social media marketing. Understand pricing and available units to answer prospective renter questions accurately. Work full-time with a flexible schedule including weekends and evening hours.