Customer Experience Specialist
HybridTel Aviv, Tel Aviv, Israel
Tel Aviv, Tel Aviv, IsraelHybridFull TimeSmall
Full TimeSmall
Job Summary
Answer product questions, troubleshoot issues, and help customers get the most out of Guidde while shaping the customer experience through collaboration with the CX Team Lead. Gather customer feedback and partner with Product and Engineering to influence the platform roadmap, then build self-service resources by creating and maintaining internal and customer-facing documentation. This role requires 2+ years of SaaS support experience, native-level English, and strong analytical and troubleshooting abilities. Work in a hybrid arrangement with a flexible schedule in our Tel Aviv office.
Required Qualifications
- 2+ years of customer support experience in a SaaS environment
- Native-level English, spoken and written
- Strong communication skills across every interaction
- Strong analytical and troubleshooting abilities
- A keen eye for getting to the root of the issue
- A customer-focused mindset
- The ability to read between the lines and understand what customers really need
- A drive to learn the product inside and out
- Comfort working independently
- Taking ownership
- Proactively tackling challenges
Desired Qualifications
- Experience with video platforms
- Familiarity with Intercom
- Familiarity with JIRA
- Familiarity with HubSpot
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