Customer Experience Specialist
$41,600–$41,600 year
On-siteVirginia Beach, Virginia, United States
Job Summary
Deliver an exceptional experience on every customer interaction by listening actively to concerns, resolving issues, and escalating complex situations appropriately. Schedule and dispatch technicians based on skill set, certifications, and geographic efficiency while monitoring boards to maximize productivity. Book service appointments, document interactions within company systems, and collaborate with field teams to improve processes and minimize downtime. This full-time, 40-hour-per-week position operates on a rotating schedule of four consecutive workdays followed by three days off, requiring flexibility for weekend shifts. Candidates must have strong communication skills and experience in plumbing, HVAC, or home services. Groundworks, North America's leading foundation repair and water management specialist, offers competitive pay, ESOP eligibility after six months, and comprehensive benefits.
Required Qualifications
- Weekend availability is required as part of the regular rotation
- Customer service or dispatch experience
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Ability to remain calm and professional in fast-paced environments
- Strong problem-solving and decision-making skills
- Comfortable using scheduling software, dispatch platforms, and Microsoft Office
- Ability to adapt quickly as priorities change throughout the day
Desired Qualifications
- plumbing, HVAC, home services, or construction industry
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