Customer Experience Specialist (Green Bay, WI)
On-site · Green Bay, Wisconsin, United States
Job Summary
Customer Experience Specialist in Green Bay, WI responsible for guiding customers in-store, setting up devices, troubleshooting, data transfers, and ensuring customer satisfaction. Requires at least three years of customer service experience and familiarity with wireless devices and basic computer knowledge; responsibilities include welcoming customers, educating on device usage, executing Level 1 troubleshooting, assisting with data transfers and provisioning, and staying knowledgeable on product offerings for Nsight and Cellcom.
Required Qualifications
- High school education or equivalent
- at least three years of customer service experience
- proficiency in using wireless phones and basic computer knowledge
- strong interpersonal skills, including good verbal communication and teamwork
- ability to work effectively in a fast-paced environment
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