Customer Experience Specialist - German
HybridBarcelona, Catalonia, Spain
Job Summary
Own each customer interaction from start to finish, ensuring clarity, care, and confidence across phone, chat, email, and social channels. Resolve issues with empathy, turning challenges into positive experiences while navigating tools efficiently and maintaining a human touch. Become a product expert to guide customers authentically and share insights on recurring patterns to improve the overall experience. Deliver thoughtful, high-quality service by building relationships and resolving issues effectively in a remote environment. This hybrid role is based in Barcelona, Spain, with the ability to work in-office as business needs require. The position offers clear growth paths in specialization, leadership, and training.
Required Qualifications
- Bilingual in German and English, with the ability to service customers both verbally and written
- Minimum 2 years of customer service experience
- Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
- Dedicated, quiet workspace
- Reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)
- Employment contingent upon successful completion of a background check
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