Customer Experience Specialist (German) – No Experience Needed
On-siteAthens, Attica, Greece
Job Summary
Support customers via phone, chat, and email by guiding them through product choices, resolving technical issues, and handling after-sales tasks such as tracking packages and processing returns. Drive sales by assisting customers in finding the right devices and successfully closing transactions. Participate in weekly refresher trainings to stay current with tech trends. This role requires C1 German and B2 English proficiency, along with fast typing skills (25+ WPM) and comfort with PC/MS Office. Applicants must reside in the Athens/Piraeus area; relocation is not provided. The position offers a Monday–Friday schedule with rotating shifts from 09:00 to 23:00, including occasional weekend shifts during peak seasons. Join a global tech leader in Piraeus to kickstart your career with comprehensive onboarding and continuous growth opportunities.
Required Qualifications
- German-Speaking Customer & Sales Expert
- C1 level (or higher) in German
- B2 level in English
- Comfortable using PCs and MS Office
- Fast and accurate typing (25+ WPM)
- Professional, friendly tone
- Currently reside in the Athens/Piraeus area
- No relocation provided
Desired Qualifications
- Experience with MacOS
- Experience with iOS
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