Customer Experience Specialist - FT
$35,880–$35,880 year
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Deliver a premium, personalized customer experience for Avis First clients by coordinating vehicle deliveries and collections from doorstep to airport. Greet customers warmly, open doors, assist with luggage, and provide vehicle overviews while communicating proactively via phone, text, email, and app to confirm logistics and special requests. Collaborate with team members to ensure seamless interactions and maintain clear communication throughout the rental process. Requires valid driver's license, ability to lift 50 pounds, and flexibility to work evenings, weekends, and holidays in all weather conditions.
Required Qualifications
- Minimum 1 year experience in a customer service role, preferably hospitality or car rental
- Professional, friendly demeanor with a focus on customer satisfaction
- Strong verbal and written communication skills
- Technologically proficient and comfortable using various mobile devices
- Valid Driver's License
- Must be 18 years of age and legally authorized to work in the United States
- Ability to work in a fast-paced environment with strong multitasking and organizational skills
- Flexibility to work various hours not limited to evenings, weekends and holidays
- Willingness to work outdoors in all weather conditions
- On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
- Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type
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