Customer Experience Specialist
$69,342–$69,342 year
HybridEdmonton, Alberta, Canada
EXPIREDEdmonton, Alberta, CanadaHybridFull Time$69,342–$69,342 yearSmall
Full TimeSmall
Job Summary
Respond to incoming inquiries from Albertans, physicians, and partners by providing appropriate solutions for complex and emotionally-charged interactions. De-escalate high-emotion situations while demonstrating maturity, empathy, and patience. Collaborate with departments to establish consistent inquiry responses, track inquiries in software applications, and maintain the organization's knowledge bank. Identify trends to collaborate on proactive solutions and suggest continuous quality improvements. Champion the customer experience approach across the organization and engage with external agencies as needed.
Required Qualifications
- Business (or related field) diploma
- 3 years of related experience
- Canadian Citizenship, permanent resident status, or a valid work permit
- Criminal Record Check satisfactory to CPSA
- During the 90-day probationary period, work from CPSA's downtown Edmonton office
Desired Qualifications
- Advanced interpersonal and communication skills with the ability to translate advanced concepts into plain language
- Exceptional listening skills, use of empathy and customer orientation
- Proficiency in Microsoft Office or Microsoft Office 365
- Highly adaptable to new technologies and software
- De-escalation and conflict resolution training
- Familiarity with Alberta's healthcare system and terminology
- Exceptional attention to detail and time management skills
- Customer-service focused and able to effectively communicate with multiple internal and external partners
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.