Customer Experience Specialist
On-siteValencia, Valencia, Spain
Job Summary
Map and document workflows to improve operational and compliance processes, while developing and maintaining knowledge base content for internal and external users. Create standardized templates and automated responses to boost efficiency, define performance metrics, and deliver regular reports and insights. Prepare engaging presentations and materials for diverse audiences, manage and organize data to support compliance and customer experience goals, and facilitate onboarding and knowledge-sharing activities for new team members. This full-time role in Valencia, Spain requires professionally fluent English (C1 level) and a background in customer experience and compliance, with a competitive base salary and excellent growth potential.
Required Qualifications
- Professionally fluent English (C1 level)
- Proven ability to optimize workflows and produce clear documentation
- Tech-savvy with automation tools, templates, and cloud-based platforms
- Analytical mindset with experience defining metrics and interpreting data
- Strong communication skills with experience creating FAQs or customer materials
- Excellent project management and onboarding experience
Desired Qualifications
- Background in customer experience and compliance (KYC/AML knowledge a plus)
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