Customer Experience Specialist
Hybrid · Stockholm, Stockholm, Sweden
Job Summary
Customer Experience Specialist role focusing on multi-channel (chat, email, video) support for a B2B SaaS AI-driven platform. You’ll own tickets from first contact to resolution, troubleshoot by reading console errors, package engineering issues clearly, build and maintain helpful knowledge base content, and relay customer patterns back to product and leadership. Requires hands-on experience with enterprise SaaS support, comfort with HTML/CSS/JavaScript, strong English communication, proactive ticket follow-up, and an interest in AI tools to improve support quality. The position offers a hybrid work setup based in Stockholm, Sweden, with a company culture centered on passion, collaboration, and challenge.
Required Qualifications
- Experience supporting a technical SaaS product with enterprise customers
- Hands-on experience in a browser console; comfortable with HTML, CSS, and JavaScript
- Fluent English (written and oral)
- Proactive follow-up and ownership of tickets
- Eligible to work full-time in Sweden without restriction
- Ability to thrive in a fast-moving environment with shifting priorities
Additional Requirements
- Must be eligible to work in Sweden full-time
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