Customer Experience Specialist - Accounting
HybridMilton Keynes, England, United Kingdom
Job Summary
Conduct proactive and reactive support calls to guide small business owners, bookkeepers, and accountants through Xero features while resolving complex accounting queries. Utilize case management tools like Salesforce to capture service details and apply accounting fundamentals to ensure efficient outcomes. Embrace new technologies, including Generative AI, to enhance customer experience delivery and drive product activation and retention. Join the Marketing Team in a hybrid arrangement requiring three office days per week, with an initial five-day training period. Shifts run Sunday through Thursday or Tuesday through Saturday, 11:30 AM to 8 PM, starting October 26, 2026, with an evening pay supplement for late finishes.
Required Qualifications
- You bring a strong foundation in accounting or bookkeeping, either through a completed qualification or current studies (e.g. AAT Level 4, or equivalent)
- You have experience in a service-oriented environment where you have successfully met quality targets and solved problems efficiently
- A natural ability to build trust and maintain positive relationships with customers and colleagues alike
- You are confident in making decisions that benefit the customer and are comfortable using IT suites such as Google Workspace or Microsoft Office
- Adapting to change comes easily to you
- You take personal accountability for achieving great results in a fast-paced setting
- This team operates a hybrid working arrangement, requiring three days per week in the office
- The initial training period for this role will require you to be fully in the office five days a week
- We are looking to add Customer Experience Specialists to our team who will work one of the following schedule: Sunday through Thursday, 11:30AM - 8PM
- We are looking to add Customer Experience Specialists to our team who will work one of the following schedule: Tuesday through Saturday, 11:30AM - 8PM
Desired Qualifications
- Your communication style is clear and concise, allowing you to explain complex information simply whether you are on the phone or writing an email
- You will be able to work from home for the remaining two days
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