Customer Experience Specialist - Accounting

Manage customer queries across phone, email, and chat channels using Salesforce as the core case management tool. Execute proactive outreach campaigns to help small business owners, bookkeepers, and accountants unlock more value from Xero's accounting tools. Apply accounting fundamentals to resolve issues on the spot or determine when to escalate to senior team members. This role requires an accounting or bookkeeping qualification at level 5 or above, strong communication skills, and comfort with outbound calling. The position operates on a hybrid schedule with three days in the office, including a mandatory Wednesday, though the initial training period requires full-time on-site presence. Start date is anticipated for 12 OCT 2026.