Customer Experience Specialist

Deliver excellent customer service and manage guest and partner needs across phone, email, and live chat channels while professionally handling high-volume inquiries. You will take ownership of customer issues, including operational concerns and pricing queries, and ensure strict confidentiality of all customer information. Accountable for meeting individual KPIs and team goals, you will execute business strategies to improve service through self-help options and continuously identify process improvements. Communicate regularly with Team Leaders and managers, while performing office-based administrative duties as required. Fluent in English is essential for this Singapore-based role within a fast-paced environment.