Customer Experience Specialist 1
On-site · Edmonton, Alberta, Canada
Job Summary
The Customer Experience Specialist 1 manages the end-to-end order-to-delivery process to ensure an exceptional customer experience. Responsibilities include tracking orders, monitoring inventory and delivery timelines, proactively communicating updates or delays, collaborating with procurement, materials management, credit, and operations to resolve issues, maintaining SAP SOMR, and supporting global teams. The role also focuses on building strong customer relationships, partnering with sales to identify opportunities for improvement, and providing proactive communication on order status, pricing changes, product availability, and allocations. Strong problem-solving, organizational, and cross-functional collaboration skills are essential.
Required Qualifications
- Associate degree or equivalent relevant work experience
- Proven experience in a B2B customer service or support role
- Experience managing order-to-delivery processes in a fast-paced environment
- Ability to collaborate effectively across global teams and functions
- Strong time management and prioritization skills
- Proficiency in Microsoft Office (Outlook, Excel, Teams, PowerPoint)
- Experience with SAP or other ERP systems; Salesforce experience preferred
- Industry experience in distribution, chemicals, plastics, or related fields is a plus
- Excellent verbal and written communication skills
- Strong attention to detail and critical thinking abilities
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