Customer Experience Representative

Customer Experience Representative handles frontline customer service via phone for sales, service provisioning, problem resolution, billing inquiries, and account maintenance. Responsibilities include assisting customers with questions or issues, troubleshooting with knowledge of field services and network operations, scheduling installations for new accounts and offering services to current accounts, and participating in regular team meetings and training to develop job skills. The role emphasizes proactive customer satisfaction and the ability to work independently or collaboratively. A full-time schedule is provided, with standard weekday hours and rotating Saturday shifts; strong communication, problem-solving skills, and proficiency with Microsoft Office are assets. Benefits include health/dental/vision/life insurance, disability coverage, employee assistance, parental leave, tuition reimbursement, 401(k) match, pension after year one, and recruitment/retention bonuses.