Customer Experience Representative - Rochester Airport
$39,520–$39,520 year
On-siteRochester, New York, United States
Job Summary
Meet and greet customers professionally, providing superior service by communicating rental terms, vehicle features, and optional products like protection plans and fuel options. Handle reservations, rate quotes, and incoming calls while managing callbacks and answering general inquiries. Assist with rental returns by assessing vehicle condition and notify management of customer or vehicle problems requiring maintenance. Offer directions, maps, and local information as needed. Maintain regular attendance and punctuality while pursuing on-the-job training and development opportunities. Located at Rochester International Airport with Thursday through Sunday shifts from 4:00pm to 10:00pm.
Required Qualifications
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- High School Diploma or G.E.D.
- Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
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