Customer Experience Representative
On-siteTaylorsville, North Carolina, United States
Job Summary
Deliver an elevated service experience by providing timely, proactive communication across all channels and serving as the primary liaison between customers and the organization. Anticipate client needs to offer thoughtful guidance and resolve product or service issues with precision, while accurately entering orders, credits, and return authorizations into the system. Collaborate with manufacturing and sourcing teams to ensure accurate completion dates and manage special shipping needs, maintaining pricing accuracy for all orders. Meet performance objectives and identify opportunities to enhance service processes.
Required Qualifications
- Minimum of 2 years customer service experience
- Excellent communication skills, both written and verbal
- Strong problem solving abilities and attention to detail
- Outstanding organizational skills and ability to multitask
- Ability to develop and document procedural suggestions or changes
- Demonstrates advanced proficiency in computer systems and software applications
- Must be comfortable working in loud environments
- Frequently lifting/carrying objects up to 10 lbs.
- Occasionally lifting items up to 25 lbs.
Desired Qualifications
- Preference given to candidates with a Bachelors or Associates degree
- Proficient in using SAP and Excel
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