Customer Experience Representative - Portland Jetport Airport
$624,000–$1,040,000 year
On-sitePortland, Maine, United States
Job Summary
Meet and greet customers in a professional, friendly, and timely manner while providing superior, efficient service by communicating rental terms, vehicle features, and optional products. Answer incoming calls for reservations, rate quotes, and general inquiries, and place outgoing calls for callback management. Assist in assessing vehicle condition upon return, notify management of known customer or vehicle problems, and offer directions, maps, and local area information. This full-time role operates Sunday through Thursday from 5:00pm to 1:00am (or 2:00am for flight delays) at The Portland Jetport Airport in Westbrook, ME. Candidates must be at least 18 years old, authorized to work in the U.S., and hold a valid driver's license with no more than two moving violations in the past three years.
Required Qualifications
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- High school diploma or GED equivalent required
- Must have at least 6 months prior customer service retail or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.