Customer Experience Representative - Operations
On-siteToronto, Ontario, Canada
EXPIREDToronto, Ontario, CanadaOn-sitePart TimeSenior LevelLarge
Part TimeSenior LevelLarge
Job Summary
Conduct overnight store operations starting at 10 PM, including inventory cycle counts, stock replenishment, product returns, and merchandise processing. Shelve products using merchandising standards to create a visually appealing environment while engaging customers on the sales floor to tell stories and curate collections. Respond to customer feedback promptly and contribute to health and safety initiatives across the store. Maintain a warm, welcoming atmosphere by adding joy to customer interactions and sharing ideas with leadership to improve the employee and customer experience.
Required Qualifications
- Must have overnight availability, 10PM start time
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
- Ability to lift medium to large items, up to 40 pounds
- Bilingualism (French/English) is required for all positions in Québec
Desired Qualifications
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
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