Customer Experience Representative
On-siteJurong Town, Singapore
Jurong Town, SingaporeOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Manage customer orders and ensure accurate, timely fulfillment by coordinating with Supply Chain, Logistics, Manufacturing, and Sales stakeholders. Serve as the regional focal point for Quality System complaints across SEA, Korea, and Australia, driving investigation, resolution, and trend analysis within the CRM system. Lead support for Polaris implementation, testing, and training while assisting with the adoption of digital order management tools across Asia Pacific. Act as a trusted operational partner for designated SEA Key Accounts in Indonesia, Vietnam, and Thailand, optimizing inventory and demand planning processes.
Required Qualifications
- Diploma qualification or equivalent
- Minimum 5 years of experience in a customer-focused supply chain, customer service, logistics, or order management environment
- Experience managing customer relationships and resolving operational issues
- Fluent in written and spoken English
Desired Qualifications
- Exposure to regional or multinational business environments
- SAP knowledge
- Experience with CRM and digital order management systems
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.