Customer Experience Representative - JFK Airport
$38,480–$38,480 year
On-siteJamaica, New York, United States
Job Summary
Meet and greet customers professionally while providing superior service by communicating rental terms, vehicle features, and optional upgrades. Answer incoming calls for reservations and rate quotes, manage callback requests, and offer directions or local information as needed. Assist in assessing vehicle condition upon return and notify management of customer or vehicle issues requiring attention. Maintain punctuality and reliability while pursuing on-the-job training and development opportunities. Located at JFK Airport, this role requires open availability across all shifts including evenings and weekends. Applicants must be at least 18, hold a valid U.S. driver's license, and live within a one-hour commute.
Required Qualifications
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- High School Diploma or G.E.D.
- Must have a minimum of 1 year of experience handling customer service functions
- The ability to operate a motor vehicle
- valid, unrestricted U.S. driver's license
- A minimum of basic level experience and understanding of a PC and Microsoft Office Products
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date
- Must be able to read, write, and understand English
- Must have open availability including days, evenings, overnights, and weekends, based on a shift bid
Desired Qualifications
- familiarity with Odyssey
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