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Indigo Books & MusicPosted 2 weeks ago

Customer Experience Representative

On-siteBelleville, Ontario, Canada

Part TimeLarge

Job Summary

Create a warm, welcoming environment in stores by engaging customers on the sales floor and curating specific product collections to tell stories. Maintain visual standards, ensure health and safety protocols are followed, and respond to customer feedback promptly. Seek information on new products and promotions while sharing ideas with leadership to improve the employee and customer experience. Work a flexible schedule including evenings, weekends, holidays, and early mornings, with the ability to lift up to 40 pounds. Bilingualism in French and English is required for Québec positions.

Required Qualifications

  • Bilingualism (French/English)
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)

Desired Qualifications

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • other languages

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