Customer Experience Representative
$36,608,000–$45,760,000 year
On-siteHamilton, Ontario, Canada
Job Summary
Create a warm and welcoming environment in stores by engaging customers on the floor, curating specific product collections, and leveraging our inventory to tell stories. Ensure Visual Standards are followed and maintained while seeking information on new products, promotions, and programs. Take accountability to respond to customer feedback timely and contribute ideas to the Leadership Team on improving the employee and customer experience. Maintain a mobile presence on the sales floor for extended periods and adhere to health and safety protocols, including lifting up to 40 pounds. Work a flexible schedule including evenings, weekends, holidays, and early mornings.
Required Qualifications
- 5 AM availability
- Bilingualism (French/English)
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Desired Qualifications
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- other languages
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