Customer Experience Representative
$36,608,000–$45,760,000 year
On-siteOttawa, Ontario, Canada
Job Summary
Create a warm, welcoming environment on the sales floor by engaging customers, curating product collections, and leveraging our inventory to tell stories. Maintain visual standards and ensure health and safety protocols are followed while responding to customer feedback promptly. Take accountability for your own development, provide continuous feedback to colleagues and leadership, and share ideas to improve the employee and customer experience. This role requires adaptability, the ability to lift up to 40 pounds, and availability for a flexible schedule including evenings, weekends, holidays, and early mornings. Bilingualism in French and English is required for positions in Québec.
Required Qualifications
- Bilingualism (French/English)
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Desired Qualifications
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
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