Customer Experience Representative
On-siteSt. John's, Newfoundland and Labrador, Canada
Job Summary
Create a warm, welcoming environment in stores by engaging customers on the sales floor, curating product collections, and leveraging stories to connect with their interests. Maintain visual standards, ensure health and safety protocols are followed, and respond promptly to customer feedback while holding self and colleagues accountable. Seek information on new products and promotions, share ideas with leadership to improve experiences, and model Indigo's high-performance characteristics. This role requires adaptability, the ability to lift up to 40 pounds, and availability for a flexible schedule including evenings, weekends, holidays, overnights, and the 5:00 AM operations shift. Bilingualism in French and English is required for Québec positions.
Required Qualifications
- Bilingualism (French/English)
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Desired Qualifications
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
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