Customer Experience Representative
On-siteSt. John's, Newfoundland and Labrador, Canada
Job Summary
Create a warm and welcoming environment in stores by engaging customers on the floor, curating specific product collections, and leveraging our inventory to tell stories. Ensure visual standards are maintained and respond to customer feedback promptly while upholding health and safety priorities. Take accountability for your work, provide continuous feedback to colleagues and leadership, and share ideas to improve the employee and customer experience. Work a flexible schedule including evenings, weekends, holidays, and early mornings, with the ability to lift items up to 40 pounds. Bilingualism in French and English is required for positions in Québec.
Required Qualifications
- Bilingualism (French/English)
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Desired Qualifications
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- other languages
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