Customer Experience Representative II
$45,760–$49,920 year
On-siteMeeker, Colorado, United States
Job Summary
Process daily personal and business account services including opening, servicing, and transaction processing for checking, savings, CDs, IRAs, and HSAs. Greet clients with courtesy, resolve account status inquiries, and troubleshoot digital and mobile banking issues. Maintain proficiency in money handling functions, balance cash drawers, and relay customer feedback to supervisors. Perform account research to resolve discrepancies and ensure compliance with regulatory requirements and internal controls. Operate banking tools such as teller machines and scanners while adhering to risk management protocols for fraud detection.
Required Qualifications
- High School Diploma or equivalent
- Ability to operate a computer
- Software skills
- Fundamental mathematical ability
- Capability to work with and maintain the confidentiality of sensitive information
- Ability to learn and adapt in a cross-functional environment
- Minimum performance standards for internal controls and risk management protocols for fraud detection and prevention
Desired Qualifications
- 1-2 years of banking experience
- Customer contact in a sales environment
- Adding machine
- General areas of competency: decision making, dependability, development, environmental safety, evaluation skills, interpersonal skills, prioritizing, problem solving, selling skills, team skills and time management
- Effective oral and written communication skills (including telephone)
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